6 Tips for How to Turn Customer Feedback into Great Social Media Post

Photo by Andrea Piacquadio

💡 Use a Scheduling Tool to Automate Your Feedback-Based Posts

Social media has become an essential tool for businesses of all sizes. It provides a platform for companies to connect with their customers, promote their products and services, and build relationships.

However, simply posting updates and focusing on social media marketing isn't enough to ensure success. You also need to engage with your audience and pay attention to customer feedback on social media.

Customer feedback can be an invaluable source of information, providing insights into what people like and don't like

Customer feedback can be an invaluable source of information, providing insights into what people like and don't like about your product or service.

But how can you turn this feedback into great social media posts? Keep reading for some tips on how to do just that.

Before we dive into how to turn customer feedback into great social media posts, let's briefly touch on the most common review platforms.

Here are a few popular options:

After gathering customer feedback on various platforms, it's time to start incorporating it into your social media content. Here is how to get started with a few examples:

1. Include Only a Snippet of the Customer Feedback

Photo by Slack on Facebook

Slack is an example of a brand that does just that.

When sharing customer feedback on social media, you should keep it short instead of sharing the entire review. A great way to do this is by highlighting a specific sentence or two that best sums up the customer's experience.

You can also use the sentence as an attention-grabbing headline for your social media post. Then you add a link to the full review so people can read it if they’re interested.

2. Incorporate Visuals Into Your Posts

Photo by Soylent on Facebook

Soylent has implemented this tip nicely by including a video of a customer’s reviews on Facebook.

Visuals are more likely to engage people than plain text, so it's a good idea to incorporate them into your social media posts whenever possible.

When it comes to visuals, videos work the best when sharing customer feedback

You can use visuals such as images and carousels (multi-image posting), but videos work best when sharing customer feedback. For example, if you own a hotel, you could post a photo of the hotel with a short review from a satisfied customer.

You can also share a screenshot of the customer's review on social media. This is a great way to show people that the feedback is authentic and came from a real person.

3. Feature Your Response to Reviews

Photo by Shalinee Ghosh on Twitter

Nike is doing just that, as seen in their reply above.

When you receive negative customer social media feedback, it's important to respond in a way that is helpful and satisfying to the customer. But don't stop there—you should also share your response on social media.

This shows your audience that you're committed to providing excellent customer service. It also shows that you're willing to take responsibility for any problems that may arise.

4. Repost Your Customers' Feedback

Photo by Gab Castro on Twitter

Here’s an example of how Starbucks is implementing this tip.

Implementing this tip requires monitoring your social media platforms to find positive customer feedback. Once you find these comments, you can repost them on the same social media platform to ensure more people see them.

For instance, if the comment is on Twitter, you can simply retweet it. If it’s on Facebook or Instagram, you can repost it as your own, with permission from the user.

5. Express Gratitude for Customer Feedback

Photo by Slop Bandit o Twitter

A great example is Charmin above expressing gratitude to one of its customers for their feedback.

Encourage your customers to leave feedback by showing them some love!

Do you also want to encourage your customers to leave feedback? Show them some love! Whenever you receive customer feedback—positive or negative—make sure to express your gratitude.

The best approach is to create a social media post thanking your customers for taking the time to provide feedback. This lets your customers know that you're listening and appreciate their input.

6. Conduct a Poll and Post the Results

Photo by Dell on LinkedIn

This is an awesome example of how Dell has done it.

Conducting a poll is a great way to engage your social media followers and get them talking about your brand. The poll can be about anything related to your business, such as a new product you're considering launching or products you're considering bringing back.

Once you've conducted the poll, share the results on social media. This is a great way to show your audience that you're always looking for ways to improve their experience. Plus, it can generate some excitement around your brand.

Your social media strategy would be incomplete without incorporating customer feedback. Social media scheduling will help create feedback-based posts frequently that your followers will love.

Scheduling apps like Hookle can help busy business owners like you plan, schedule, and monitor your content on all platforms in one tool. Download Hookle today to see its potential.